EA’s Allen Davidov joined Tina Fernandez and Shelley Mayer of Ramp Communications to lend his data, analytics and AI/machine learning expertise to the conversation about how to maintain a healthy brand. Watch the webinar or read the blog below to learn about the key components of an annual brand health check, the metrics and tools to help with setting benchmarks and monitoring performance and the role that data and analytics play in assessing the health of your brand.
The unofficial theme of 2020 is resilience. Current events are testing organizations, calling on brands to push past business as usual, adapt, and behave in ways they never thought possible. Everything is in flux and it might be causing you to question your organization’s core identity and ask “who are we now?” Just like a healthy body, a healthy brand requires regular check-ups and now is the perfect time to do so.
Your brand is more than a logo, name and visual identity. Successful brands understand their purpose and their health is evaluated regularly based on that purpose. Your purpose isn’t what you do, it’s why you do it. If you aren’t attracting the right audience, it could mean that your brand story isn’t purpose-driven. What your organization does is part of your story, but it shouldn’t be the main focus. Uncover your purpose by asking: "What do we believe in?"; "Why do we do what we do?"
Having a deep understanding of your brand’s purpose will simplify difficult decisions such as how to adapt, navigate a pandemic, communicate during social unrest and move your organization online. Having a clear purpose will help you pivot despite changes in what you do and how you communicate with audiences. What your organization believes in will remain constant.
Evaluate your audience
Are you attracting the audience you anticipated? Are they falling in love with your brand? Do an audience analysis to determine if you’re using the right tone, making the right decisions and whether your message resonates. As part of your analysis, reflect on how your audience has evolved over time and how this may affect your organization’s long-term strategic plans. Use the audience data you have to inform decisions, plan ahead and forecast. Remember to focus on both internal and external audiences. How employees understand your purpose will show up externally and internal audiences may not always reflect the way external audiences behave. Through research, we’ve often seen that an organization’s perception of their audience isn’t always the reality. Talk to your audience to understand who they are as people.
What marketing channels are you using?
Evaluate your marketing mix regularly. You should do so as you create campaigns and programs, or at least once a year. Use your audience analysis findings to clarify your marketing mix. Think about the types of responses you’re currently getting and the interactions your audience has with your brand on different channels. Having an effective marketing mix means being in the right place at the right moment.
Due to COVID-19, many organizations have been challenged to behave differently. Think about how you communicate and learn how audiences behave and interact with each channel to cater your message to that medium. Remember that nothing in life is free and moving to new channels means dedicating time and energy to doing it right. For example, if you have a volunteer managing your social media, you will need to allocate time and resources to training them. Consider where your organization’s focus is best spent. You can’t build momentum by dabbling a bit here and there.
To gauge whether your brand health is on track, it’s important to consider where you want to end up. How does what you’re doing connect back to your organization’s goals? It may seem obvious but it’s easy to get caught up in the daily details while losing sight of the big picture and your end goal. Use this checklist to identify and diagnose any warning signs relating to your brand’s health.
If you answered 'YES' to any of these questions, it may be time for a brand health check._________________
Environics Analytics and Ramp Communications are both Canadian Marketing Association (CMA) NFP Council members. Environics Analytics is a CMA sponsor. Thank you to Ramp Communications for the content of this post.
Moderated by Shelley Mayer, CM, Founder and President of Ramp Communications, this insightful conversation promises to deliver key learning on how to maintain a healthy brand. Tina Fernandez, VP Strategy at Ramp will share important takeaways to help you evaluate your brand’s health. Joining Tina will be Allen Davidov, MBA, CM, Vice President and NFP Practice Lead, Business Consulting, Environics Analytics, who will bring his expertise in the areas of data, analytics, and AI/machine learning to the discussion. Watch the webinar recording here.Questions?